Frequently Asked Questions

Our ingredients

I use a different Soy Wax blend for jar candles, melts and pillar candles.
Soy wax is natural and renewable and derived from soy beans. It is eco friendly and cleaner that parrafin wax, burns longer and produces less soot
For our Candles I use a Pure Soy wax.
For our Wax Melts I use a Bees Wax/Soy Wax Blend. Bees wax is also natural and burns cleanly compared to parrafin.
Frosting is natural and commonly occurs with Pure Soy Wax Candles. It looks like white speckles within or ontop of Candles, Melts or Pillar Candles. There is nothing wrong with your candle, it will still smell and perform the same!
‘Wet Spots’ is the phenomenon where candles pull away from the jar in certain places. This is a natural occurance due to temperature fluctuations and can occur with all candles with environmental temperature changes.
Due to our choice of clear jars it is especially visible, however there is nothing wrong with your candle!
Yes! Our wax and fragrances that we make all our candles and melts with are natural and vegan friendly!
Our diffusers are created using a natural and eco friendly base, paired with our high quality natural fragrances

We can ship Australia wide!
You can pickup your order in person in Melbourne South East Suburbs or you can have your order delivered via Australia Post
Shipping is a flat rate of $12 for all items and quantities
Each order is handpoured or made to order. Once your order is received it will be made and shipped within 5 days. Public holidays may extend this time frame.
If you have any problems or want to return your order please reach out to me using the contact form or by emailing me at hello@twinkleandtwig.com.au.
Returns will only be considered within 30 days of purchase date.
If a return is approved it must be received in original condition, a refund will then be provided.
Please note custom acrylic cannot be returned.